Effective Date: 01 January 2026

At Acupressure Health Care Mart, we follow a Strict No Return & No Refund Policy. We only offer Replacement in genuine cases.

1️⃣ When Is Replacement Allowed?

Replacement is available only if:

  • The product is damaged on delivery

  • The product has a manufacturing defect

  • You received the wrong item

⏳ The request must be raised within 24 hours of delivery.

2️⃣ Conditions for Replacement

  • The product must be unused and in original packaging

  • Clear unboxing video and photos are mandatory

  • The issue must be reported within 24 hours

⚠️ Personal care and hygiene products (massagers, rollers, spa tools, etc.) cannot be replaced once used, unless there is a verified manufacturing defect.

3️⃣ How to Request a Replacement?

  1. Email us at support@acmkerala.com within 24 hours of delivery

  2. Share your order number with clear photos and unboxing video

  3. Our team will verify the claim within 24–48 hours

  4. If approved, replacement will be processed

🚚 Reverse pickup depends on service availability in your pin code.
If pickup is unavailable, you may be asked to self-ship the product.

4️⃣ Replacement Timeline

  • Verification: 24–48 hours

  • Replacement dispatch: 3–5 working days

  • Delivery: 5–7 working days

5️⃣ COD & 10% Advance Policy

  • A 10% advance payment is required to confirm COD orders

  • If the order is refused at delivery, the advance amount is non-refundable

  • Repeated COD refusals may result in restriction or cancellation of future COD orders

6️⃣ Important Notes

  • No returns or refunds are allowed under any circumstances

  • Replacement is subject to approval after verification

  • False or misleading claims may lead to order cancellation or account blacklisting

📞 7. Need Help?

Our support team is here to help with any return or refund queries:

📧 Email: support@acmkerala.com
📍 Working Hours: Mon–Sat, 10 AM to 6 PM